Authentically Schafalm
Authentically Schafalm
Take a little bit of that Schafalm feeling home with you
Authentically Schafalm
Take a little bit of that Schafalm feeling home with you

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General Terms & Conditions

of company
Schütter & Schütter GmbH
Planaistrasse 104
A-8971 Fastenberg / Schladming
Telephone: +43 3687 24600
hereafter referred to as "Schafalm Planai"


For the business relationship between Schafalm Planai and the customer, exclusively the following General Terms & Conditions, in their most current form at the time the order was placed, shall apply. Schafalm Planai does not recognize divergent conditions on the part of the customer, unless Schafalm Planai has given its expressed consent in writing.


Prices are in euro and include Value Added Tax.

Sales Tax / Value Added Tax

Within the European Union, products and services are subject to Value Added Tax. In accordance with applicable statutes, Schafalm Planai is required to bill a 20% value added tax for shipments to all countries within the European Union as well as inside Austria. The amount of the value added tax will be listed on the last page of your order, your e-mail confirmation and in the bill enclosed with your delivery. We wish to draw your attention to the fact that these orders may also be subject to taxes and/or duties levied by individual countries.

Customs and Import Duties

Customs and import duties are not collected within the European Union. In customs forms for letters and packages sent to countries outside the EU, the value of items contained in the delivery is listed according to product type. Customs authorities may open and inspect letters and packages, something we have no control over. In general, customs and/or import duties are levied for orders shipped outside the EU, as soon as the package has reached your country. Fees required to clear customs are borne by you; we have no influence on these fees and are unable to predict the amount. Customs regulations vary substantially from country to country. If you require further information, we advise getting in touch with your local customs office. Please note that, as an importer, you must comply with your country's own regulations.

Currently, web-shop orders can only be delivered to Austria and Germany.

Shipping Costs

Our deliveries are subject to our listedshipping charges as calculated during the ordering process.
For urgent deliveries, which we ship by means of EMS, express or UPS, we charge the current applicable rates.

Conclusion and Revocation of Contracts

Schafalm Planai obligates itself to accept the customer's order based on the conditions stipulated on our website. In the event of spelling, print or calculation errors on the website, Schafalm Planai is entitled to revoke the order. If Schafalm Planai does not receive timely delivery of the ordered goods from the manufacturer, Schafalm Planai is likewise entitled to revoke the order.


Insofar as not otherwise stipulated, the delivery shall be ex warehouse to the delivery address provided by the customer. Risk transfers to the customer as soon as the delivery has been handed over by Schafalm Planai or its authorized agent to the shipping company, also in the event of partial deliveries. Information about delivery periods is non-binding, unless, in exceptional cases, a binding delivery date has been agreed to.

Delivery Period and Form of Delivery

We keep many items for you in stock. As a consequence, we are generally able to process and ship your order on the same day or within 24 hours of receipt, on 6 working days in the week.
As a rule, inside the EU you will receive your order within 2 - 4 days. Outside the EU but within Europe, experience has shown that deliveries take just a few working days longer.

In individual cases, it may happen that the item you order is not currently in stock. In this case, the delivery period will generally be prolonged by a few working days, potentially subject to exceptions due to the manufacturer.

Small tip: If you provide your business address as the delivery address, you might avoid having to make an unnecessary trip to the post office, should you happen not to be home when the postal employee delivers your package.

Payment Options

by credit card - processed through Paypal

Due Date, Payment, Default

The purchase price immediately comes due when the order is placed and can be processed online using Paypal.

Retention of Propriatory Rights

Until all amounts due from the customer have been received in full, the delivered item remains the property of Schafalm Planai.

Warrantee for Defects, Liability

If the purchased item exhibits defects which Schafalm Planai is able to justify, Schafalm Planai is entitled, at its discretion, to remedy the defect or deliver a replacement. If Schafalm Planai is unwilling or not in a position to remedy the defect or ship a replacement item, or should this action be delayed for reasons which the Schafalm is able to justify, or, if the remediation or replacement delivery should prove unsuccessful for some other reason, the customer is entitled, at his discretion, to revoke the contract or demand an appropriate reduction in the sale price.

Unless otherwise specified below, all further entitlements of the customer - regardless of the legal basis - are expressly excluded. Consequently, Schafalm Planai is not liable for any damages which do not affect the delivered item itself. In particular, Schafalm Planai is not liable for loss of earnings or other forms of financial loss incurred by the customer. Insofar as liability on the part of Schafalm Planai is excluded or limited, this also applies to personal liability for employees, representatives and agents.

This limitation of liability does not apply in the event that damage is due to premeditation or gross negligence. Furthermore, it does not apply if the customer asserts his rights as covered by product liability statutes, claims due to the absence of a warranted attribute, or damage claims due to non-fulfillment. This likewise applies to cases of initial inability or justifiable impossibility.

Insofar as Schafalm Planai negligently breaches an obligation integral to the contract, reimbursement for damages to persons or property is limited to the typical loss incurred.

The warrantee period is based on that period of time as stipulated by law, calculated from the time of transfer of risk. This period constitutes a statutory period of limitation and applies to all claims pertaining to consequential damages for defects, insofar as no claims are asserted on the basis of illicit acts.

Returns - Revocation

Revocation Rights

You have the right to revoke this contract within 14 days, without having to cite reasons.
The revocation period is fourteen days from the day upon which you, or a third-party, who is not the carrier, took possession of the item. With respect to bundled orders of several items which are delivered separately, or with respect to an item that was delivered in several partial shipments or in pieces, the revocation period begins on the day upon which you, or a third-party, who is not the carrier, took possession of the last item, partial shipment or last piece.
In order to exercise your revocation right, you must inform us by means of an unambiguous declaration (for example, by letter or e-mail) about your decision to revoke, sent to:

Schütter & Schütter GmbH
Planaistrasse 104
A-8971 Fastenberg / Schladming
Telephone: +43 3687 24600

To do so, you can use the attached sample revocation form, though this is not required.
In order to comply with the revocation deadline, it will suffice to have sent your notification of intent to exercise revocation rights prior to the expiration of the revocation period.

Consequences of Revocation

If you revoke this contract, we are obliged to refund all payments which we have received from you, including delivery charges (with the exception of additional costs, which result from your having selected a different form of delivery from the most inexpensive form of standard delivery which we offer), without delay and no later than fourteen days subsequent to receipt of your intent to revoke the contract. For the purposes of this refund, we will use the same method of payment which you used for the original transaction, unless otherwise expressly stipulated by you; in no instance will you be charged additional fees for this repayment. In the event that the payment method used for the original transaction is not available (for example C.O.D.), the refund will be made by means of bank transfer.
You must send back or hand over the items to:

Schütter & Schütter GmbH
Planaistrasse 104
A-8971 Fastenberg / Schladming
Telephone: +43 3687 24600

without delay, and by no later than fourteen days after you have you informed us of your intent to revoke this contract. The deadline is considered to have been complied with if the item has been sent prior to the end of the fourteen-day period. We can deny the refund until we have received the returned item, or until you have presented proof that you have sent the item back, whichever is earlier.
The costs for return shipping are borne by the customer. 
You are only liable for potential loss of value of the item if, upon evaluating the condition, characteristics and functionality of said item, it is determined that said loss in value is the result of incorrect handling on your part.

Special Notes:

Revocation Form (download)

If you wish to revoke the contract, please complete this form and return to:
Schütter & Schütter GmbH
Planaistrasse 104
A-8971 Fastenberg / Schladming
Telephone: +43 3687 24600


The customer has been informed in detail about the type, scope, place and use of person-specific data collected by Schafalm Planai in order to complete orders and register the customer for purposes of e-mail notification. The customer expressly agrees to said collection, processing and use of person-specific data.

Applicable Law and Jurisdiction

Austrian law shall apply. Seat of jurisdiction is Schladming or the nearest competent court.


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Schütter & Schütter GmbH, Reinhard and Heinz Schütter, Planaistr. 104, 8971 Fastenberg / Schladming, Tel.: +43 664 831 54 11, E-Mail: