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General Terms & Conditions

General Terms & Conditions pertaining to sales contracts entered into by means of the online shop between Schütter & Schütter GmbH – hereinafter referred to as “Vendor” – and the customer – hereinafter referred to as “Customer”.

Formation of the Contract

The contract is entered into with:

Schütter & Schütter GmbH
Planaistraße 104
A-8971 Schladming / Fastenberg

The essential characteristics of the product in question are stipulated in the product description posted by the Vendor.

As soon as the Vendor has received the order from the Customer, the Customer will receive a confirmation of that order by email.

This automated confirmation of receipt merely serves to document the fact that the Vendor has received the Customer’s order. The actual contract is only concluded pursuant to an acceptance declaration, or pursuant to shipping of the product by the Vendor.

Only persons ages 18 and older are entitled to order gift vouchers.

The ordering process for the online shop functions as follows:

The Customer may pick items from the Vendor’s product selection and save those items by clicking on the button “add to shopping basket”. By clicking on the button “shopping basket”, the Customer will be able to see an overview of those items that have been previously chosen.

By clicking on the button “go to checkout”, the Customer will be taken to an order form where s/he will be required to enter personal data including name, delivery address, contact and method of payment.

Prior to submitting the order, the Customer may change or view all items at any time by clicking on the buttons “return to shopping basket” and “continue shopping”.

By clicking on the button “Check order details and submit order”, the Customer once again has the opportunity to double-check the order details.

By clicking on the button “Edit customer data”, the Customer has an opportunity to correct their personal data as needed.

By clicking on the button “Submit order”, the Customer is making a binding request to purchase those items in the shopping basket. The order can only be submitted and transmitted when the Customer has indicated s/he has read and accepted the General Terms & Conditions and Privacy Policy by clicking on the corresponding checkboxes. Thereupon, the Vendor will send the Customer an automated confirmation of receipt by email, in which the Customer’s order, the General Terms & Conditions and the Customer’s revocation rights are once again detailed.

Object of the Agreement

The object of the agreement are the items and services specified within the scope of the Customer’s order and in the order confirmation, at final prices as listed in the online shop. These gift vouchers involve consumption vouchers, which may be redeemed at the Schafalm.

Delivery, Prices, Shipping Costs

The delivery time is 5-10 working days. Delivery is by means of post within Austria and Germany – other countries are also possible upon request.

The shipping charges are in Austria € 5.90 and to Germany € 14.90 including VAT - which is the Customer’s responsibility. On orders of € 120.- or above, there are no shipping charges. No liability is accepted for delayed delivery by means of the postal services.

Vouchers are delivered free of charge.

Purchased or ordered gift vouchers are not redeemable for cash. If actual consumption is less than the value of the gift voucher, the Customer will receive a corresponding gift voucher from the Vendor in the appropriate amount.

All prices for items include statutory value added tax. The prices listed are retail. The Customer will receive an invoice detailing the amount of value added tax.

Gift vouchers are an exception to this: Since the gift voucher itself represents a 100% note of credit, it does not include any value added tax. Only when actual payment is processed at the Schafalm will the value added tax be factored in. Invoices with a tax line item can only be issued at the time when the actual service is rendered, that is to say when the voucher is redeemed (UstG).

The gift voucher is only valid when the amount due has been paid in full.

The validity period of all gift vouchers complies with statutory requirements and gift vouchers must be redeemed within that time period.


Payment is by means of Paypal. Customers may pay with Maestro or VISA.

Shipping Damage

If items are delivered with obvious shipping damage, the Customer is requested to immediately submit a damage complaint with the delivery service in question as well as contact the Vendor as quickly as possible.

Guarantee against Material Defects

The Vendor is liable for material defects subject to applicable legal provisions. Complaints and claims pertaining to material defects may be submitted in writing to: Schütter & Schütter GmbH, Planaistraße 104, A-8971 Schladming / Fastenberg or by email to nfschflmt.

Retention of Ownership

Until payment has been received in full, the delivered items remain the property of the Vendor.


Statutory regulations will apply.

Revocation Rights

Complete information about revocation rights can be found here.

Data Privacy Policy

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